Privacy Policy

We only collect personal information that is reasonably necessary for our business. This may include:

• Contact details you provide through our forms, such as your name, email address, phone number and business name.
• Enquiry details, such as the message, budget range or goals you share when requesting a strategy session or quote.
• Usage data, such as your IP address, browser type, pages viewed and referring site, collected automatically through analytics and cookies.
• Client information we receive while delivering services, such as access to advertising accounts, websites and reporting platforms.

We collect personal information directly from you when you complete a form on our website, book a strategy session, email us, call us or engage us as a client. We also collect some information automatically through cookies and analytics tools when you use our website, as described below.

We use your personal information to:

• Respond to your enquiries and provide the information or services you request.
• Deliver, manage and improve our marketing services for clients.
• Send you relevant updates or marketing communications where you have consented, which you can opt out of at any time.
• Operate, maintain and improve our website and understand how it is used.
• Meet our legal, accounting and regulatory obligations.

We do not sell your personal information. We may share it with trusted third parties who help us operate our business and deliver our services, including website hosting, form handling, customer relationship management, email and advertising or analytics platforms (for example Google, Meta, HubSpot and our form provider). These providers only receive the information needed to perform their function and are required to protect it.

We may also disclose personal information where required or authorised by law, or to protect our rights, property or safety, or that of others.

Some of the service providers we use store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Our website uses cookies and similar technologies to help it function, remember your preferences and understand how visitors use the site. We may use analytics and advertising tools, such as Google Analytics and advertising pixels, which set cookies to measure performance and support marketing. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to securely delete or de-identify it.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before acting on your request.

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.

For any questions about this Privacy Policy or your personal information, please contact:

• Online Road Pty Ltd (ABN 65 628 459 709)
• Level 35, International Tower One, 100 Barangaroo Avenue, Sydney NSW 2000
• Email: info@onlineroad.com.au
• Phone: 1800 519 619